Your dinner with us last Friday, June 6, fell short of what Solano owes you, and I am sorry. You have been coming to us since our first winter, and the table that night — a delayed first course, an overcooked duck, a server who never circled back — was not the evening you trusted us to give.
I looked into it myself. We were short a line cook and I let the pass get ahead of the floor, and that is on me, not on you. The duck you love is the dish we should never miss, and missing it for a regular who has sat at table 7 more nights than I can count is exactly the kind of slip we work to never make.
I would like to make it right in the way that matters most — by cooking for you again, properly. Please come back as my guests for a full dinner, on the house, whenever suits you.
Call me directly at (503) 555-0188 and ask for Mateo, and I will hold your table and put the duck back where it belongs. I will be in the kitchen that night to send it out myself. Thank you for giving us the chance to make this right — it means a great deal.