Helix IT
Service Desk

Service Request

Helpdesk Intake
Requester
Olivia Brandt
Accounting
June 17, 2026
HX-LT-0492
Request type
Hardware Software Access Repair New equipment
Priority
Low Medium High Critical
Description
Laptop fails to connect to the docking station — external monitors stay dark and Ethernet doesn't come up. Reproduced on two desks; started after last week's update.
Business justification
Month-end close runs on dual monitors and the wired finance VLAN; without the dock I can't reconcile from my desk.
Requester signature
Olivia Brandt
Requester signature
June 17, 2026
For IT use only