Harborview Hotels earns strong occupancy but inconsistent guest reviews. We propose a six-month consulting engagement: a full guest-journey audit, staff training program, and post-stay feedback system designed to lift review scores across all three properties.
| Deliverable |
Description |
Cost |
| Guest Journey Audit |
Mystery stays, review mining, and staff interviews across all three properties |
$7,500.00 |
| Service Standards Playbook |
Documented standards for check-in, housekeeping, dining, and recovery |
$9,000.00 |
| Staff Training Program |
On-site workshops and train-the-trainer materials for 45 staff members |
$12,000.00 |
| Feedback & Reporting System |
Post-stay survey setup with a monthly scorecard for leadership |
$4,500.00 |
Subtotal
$33,000.00
Discount
-$0.00
Tax
$0.00
Total
$33,000.00
Phase 2
Playbook
Months 2-3
Phase 3
Training
Months 3-5
Payment Terms
50% upon acceptance, 50% upon completion
Project Duration
6 months from kickoff
Revisions
2 rounds of revisions included on all documented deliverables.
Cancellation
Either party may cancel with 14-day notice; client pays for work completed to date.
On-site visits scheduled with two weeks notice. Scope changes require a written change order.
By signing below, both parties agree to the scope, timeline, pricing, and terms outlined in this proposal. This agreement is effective as of the date of the last signature.
Alicia Gomez
Principal Consultant
Date:
James Whitaker
General Manager
Date: