Prepared By
Alderquill Consulting Group
450 Lexington Ave, Floor 12, New York, NY 10017
Alicia Gomez
alicia@systems.alderquill.example
Alicia Gomez
alicia@systems.alderquill.example
Prepared For
Harborview Hotels
27 Seaport Blvd, Boston, MA 02210
James Whitaker, General Manager
jwhitaker@harborviewhotels.com
James Whitaker, General Manager
jwhitaker@harborviewhotels.com
Executive Summary
Harborview Hotels earns strong occupancy but inconsistent guest reviews. We propose a six-month consulting engagement: a full guest-journey audit, staff training program, and post-stay feedback system designed to lift review scores across all three properties.
Deliverables
| Deliverable | Description | Timeline | Cost |
|---|---|---|---|
| Guest Journey Audit | Mystery stays, review mining, and staff interviews across all three properties | Month 1 | $7,500.00 |
| Service Standards Playbook | Documented standards for check-in, housekeeping, dining, and recovery | Months 2-3 | $9,000.00 |
| Staff Training Program | On-site workshops and train-the-trainer materials for 45 staff members | Months 3-5 | $12,000.00 |
| Feedback & Reporting System | Post-stay survey setup with a monthly scorecard for leadership | Month 6 | $4,500.00 |
Subtotal
$33,000.00
Discount
-$0.00
Tax
$0.00
Total
$33,000.00
Project Timeline
Phase 1
Audit
Guest journey audit and findings report
Month 1
Phase 2
Playbook
Service standards documentation
Months 2-3
Phase 3
Training
Staff workshops and certification
Months 3-5
Phase 4
Measure
Feedback system and handover
Month 6
Terms & Conditions
This proposal is valid for 30 days. Travel expenses billed at cost with prior approval. All materials become client property upon final payment.
Acceptance
By signing below, both parties agree to the scope, timeline, and pricing outlined in this proposal.
Alderquill Consulting Group | Date
Harborview Hotels | Date