Sofia Marquez — Certified Medical Assistant (CMA)

Professional Summary

Certified Medical Assistant with 5 years of front- and back-office experience in busy family medicine and multi-specialty clinics. Skilled in rooming patients, recording vitals, drawing blood, administering injections, and running EKGs, paired with strong administrative command of scheduling, insurance verification, and EHR documentation in Epic and athenahealth. Known for keeping providers on time and patients at ease in fast-paced, high-volume settings.

Certifications & Licensure

Certified Medical Assistant, CMA — American Association of Medical Assistants (AAMA) Cert. #C-2087451 · exp. 2027

BLS / CPR Provider — American Heart Association Active · exp. 2026

Certified Phlebotomy Technician, CPT — National Healthcareer Association (NHA) Cert. #PH-554903 · exp. 2027

EKG Technician Certification — National Healthcareer Association (NHA) 2022

Clinical Experience

Lead Medical Assistant Mar 2022 — Present

Desert Ridge Family Medicine — Phoenix, AZ

Room and prepare 28–34 patients per day across 3 providers, recording vitals, chief complaints, and medication reconciliation in Epic with 99% documentation accuracy.
Perform 15–20 venipuncture and capillary blood draws daily, plus routine EKGs, injections, and immunizations, maintaining a near-zero redraw rate across pediatric and adult patients.
Administer intramuscular and subcutaneous injections and vaccines per protocol, and manage in-house point-of-care testing including rapid strep, flu, and urinalysis.
Train and mentor 4 new medical assistants on rooming workflow, sterilization, and EHR charting, cutting average onboarding ramp time from 6 weeks to 4.
Sterilize and stock exam rooms and instruments to OSHA and CDC standards, keeping all 9 rooms turnaround-ready and passing every quarterly compliance audit.

Medical Assistant (Back & Front Office) Jun 2020 — Mar 2022

Sonoran Multispecialty Clinic — Tempe, AZ

Supported a 5-provider cardiology and internal medicine team, rooming up to 30 patients daily and documenting visits in athenahealth.
Completed insurance verification and prior authorizations for 40+ patients weekly, reducing claim rejections by 18% through cleaner eligibility checks.
Managed provider schedules and patient flow, cutting average wait-room time by 12 minutes by tightening rooming and call-back cadence.
Drew labs, ran 12-lead EKGs, and assisted with minor in-office procedures, including specimen prep and labeling for outside reference labs.

Medical Assistant Extern Jan 2020 — May 2020

Valley Community Health Center — Mesa, AZ

Completed 200-hour clinical externship rooming patients, taking vitals, and shadowing phlebotomy and injection workflows under RN supervision.
Logged patient encounters and intake histories in the EHR and supported front-desk check-in, scheduling, and insurance intake.

Skills

Clinical: Vital signs, phlebotomy and venipuncture, capillary blood draws, intramuscular and subcutaneous injections, immunizations, 12-lead EKG, point-of-care testing, specimen collection and processing, sterilization and instrument prep, OSHA and CDC infection control.

Administrative: Patient scheduling, EHR documentation (Epic, athenahealth), insurance verification and eligibility, prior authorizations, medical billing and coding basics (ICD-10, CPT), referral coordination, front- and back-office support.

Other: Patient education and rooming, HIPAA compliance, bilingual English / Spanish, multi-provider workflow management.

Education

Gateway Community College — Phoenix, AZ

Associate of Applied Science, Medical Assisting

2020