Dear Priya, this letter is a formal written warning regarding a pattern of missed client deliverables over the past two months. We are raising this in writing now so that it is clearly documented and so that we can partner with you on a focused, time-bound plan to get back on track. We value your work and your client relationships — the intent here is to support a return to the standard we know you can meet.
Account managers are responsible for delivering agreed client work by the committed deadline, and for proactively flagging any at-risk deadline to the account director at least 48 hours in advance. Repeated missed deliverables without advance notice affect client trust and the wider team's capacity.
The Q2 content calendar for Harborline Foods was due to the client by EOD and was delivered two business days late. The client escalated to the account director; no advance notice of the delay was given.
The Meadowbrook campaign brief was committed for the Monday kickoff and was incomplete at the meeting, requiring the kickoff to be rescheduled by a week.
Monthly reporting for two retained accounts was submitted four days past the agreed date, delaying client renewal conversations.
Deliver all committed client work on or before the agreed deadline for the full 30-day period.
Flag any deadline you believe is at risk to your account director at least 48 hours in advance, with a proposed recovery plan.
Maintain a shared deliverables tracker so you and your director have the same view of upcoming commitments.
Meet with your director for a brief weekly check-in, and a full review on Day 30 to confirm the concern is resolved.
We're in this with you. Your director is available for the weekly check-ins, and we'll make sure your current workload is realistic for the period. If anything outside of work is making this harder right now, our EAP is confidential and available to you.
Please understand that this is a formal warning. If client deliverables are again missed during or after this 30-day period, it may lead to further disciplinary action up to and including termination of employment. We genuinely hope and expect that the plan above resolves this concern.