Frequently Asked Questions
Why EZdoc and not just ChatGPT or Claude?
Chat assistants give you words in a chat window — you still have to turn them into a document. EZdoc designs the finished artifact, then lets you save it as a reusable template, merge a CSV against it, and use paid recipient delivery or e-signature workflows.
What file formats do you support?
We support HTML templates and output to PDF. The AI Builder can also create shareable HTML webpages. We accept CSV and XLSX files for your data.
How many documents can I generate?
Our plans are based on Copies generated, not documents. Free accounts get 25 Copies / month (10-Copy trial until email confirmed). Starter: 1,000 Copies, Growth: 5,000 Copies, Scale: 20,000 Copies. Need more? Contact us for Enterprise pricing.
Does editing a document cost credits?
No. Every generated document opens in a visual editor where you can click any element and change it yourself or ask AI for a specific refinement. Manual edits and AI refinements are free and unlimited on every plan, including Free. The paywall is on downloads, not editing.
Is my data secure?
Yes! All uploads are encrypted in transit (HTTPS) and at rest with AES-256. You choose how long we keep generated files — from 1 hour to 7 days.
Can I use images in my templates?
Yes! Images embedded in your HTML template will appear in the generated PDFs.
What placeholder syntax do you use?
We use Liquid, the open-source template language created by Shopify: {{ "{{variable_name}}" }}.
How long does processing take?
Small batches (< 100 documents) process in under a minute. Large batches are processed in the background and you'll get an email when done.
What is the AI Builder?
The AI Builder lets you describe what you need and creates an editable draft in seconds. It supports seven work-product kinds: documents, slide decks, webpages, images, animations, fillable forms, and reusable templates. Free users get 3 Designs (AI generations) to try it out; document, slide, webpage, and MP4 downloads unlock with a paid plan or one-time purchase.
Can EZdoc make slide decks and presentations?
Yes. EZdoc generates 8 deck types: pitch decks, sales decks, board decks, investor updates, company overviews, product launches, project proposals, and marketing plans. The deck remains editable in EZdoc; unlock a PowerPoint download with a paid plan or one-time purchase. See real examples in the slides gallery.
Can I make an old PDF editable again?
Yes. Upload a PDF, DOCX, HTML, text, Markdown, JSON, or CSV file — see the AI PDF editor, or pick Recreate in the Studio — and EZdoc can use it as the basis for a new editable document.
Can I collect form responses and e-signatures?
Yes. EZdoc has 24 fillable form types, and you can convert a finished contract or legal document into a fillable form. Share a fill link to collect responses and e-signatures — see how signing works. Each response you collect counts toward your plan's monthly allowance.
What kinds of webpages can I create?
Landing pages, portfolios, RSVP and event pages, link-in-bio pages, coming-soon pages, and other one-page sites — all from a plain-English prompt. Generate as many as your AI quota allows (free users get 3 to try). When one's ready, hit Publish, pick a slug, and it's live at yourname.ezdoc.site in seconds — no servers, no DNS, no deploy step. Live hosting is included on every paid plan, along with HTML download if you'd rather host it yourself; on Free you can generate and preview as many drafts as your quota allows.
What happens to my hosted webpages if I downgrade or cancel?
Live hosting is included on every paid plan. If you downgrade to Free or cancel, your pages are unpublished automatically and the yourname.ezdoc.site links stop resolving — but nothing is lost. Every webpage stays in your account, and re-publishing (or downloading the HTML) is instant the moment you upgrade again.
Can I cancel my subscription?
Yes, you can cancel anytime. You'll retain access until the end of your billing period.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for all paid plans.
Still have questions?
Contact us at support@ezdoc.app or use the chat widget in the bottom right.